Patagonia Marble Matt 1200x600x10.5mm

Customer Collections

We are pleased to be able to offer customer collections, completely free of charge, just select the option at checkout, chose your preferred collection day and will endeavour to have your order picked and ready to go for you. If you choose to collect your goods, please ensure that the vehicle used is suitable for the size, weight, and nature of your order, all items are loaded and secured safely before leaving our premises and any protective materials required (e.g. blankets, straps, pallets) are provided by you.

Once goods have been collected and signed for, DTW Ceramics UK Ltd accepts no responsibility or liability for any damage, loss, or breakage that occurs during transport or unloading. It is the customer’s responsibility to ensure safe and appropriate handling after collection.

Pallet Deliveries

When possible all pallet deliveries are made on our own vehicles, by our friendly, fully trained staff. You will receive a phone call confirming estimated delivery times, on the chosen day of your delivery.  However on occasion we may have to send some orders out via a national third party pallet network, once your order has been dispatched from us you will receive a tracking email with a unique tracking ID number enabling you to track exactly where your pallet is, you will also receive an email alert and text message as to the scheduled 2 hour time slot your delivery will take place.

All deliveries are strictly kerbside deliveries. If your property has restrictive access please let us know in the comments box at checkout.

Obstructions e.g. steps, lifts, gravel paths and drives etc may mean the delivery will have to be made to the nearest available location to the delivery vehicle.

All goods will arrive strapped and wrapped to a pallet and will not be broken down or handled by the driver. Please use caution when removing any packaging to avoid damages and possible injury. Boxes of tiles can be heavy, precautions such as help may need to be made by yourself.

We reserve the right to impose a re delivery charge on all failed deliveries where customers are not  present on the arranged delivery day.

Delivery Charges & Additional Fees

All delivery charges are calculated automatically at checkout, taking into account the total weight of your order and your delivery postcode. The applicable delivery charge will be displayed before you complete your purchase.

• Free Standard Delivery: Orders over £299 (including VAT) qualify for free standard delivery, subject to any applicable additional charges outlined below.
• Orders Under £299: Standard delivery charges vary depending on the total weight of your order and your delivery address. The applicable charge will be calculated and displayed at checkout.
• Next-Day Delivery: Next-working-day delivery is available for an additional £10, regardless of order value. Orders must be placed before 2:30pm to qualify for next-working-day processing. Orders placed after 2:30pm will be processed the following working day. Next-day delivery is subject to availability and any applicable standard delivery charges.
• Tile Trim Deliveries: All tile trim orders are subject to an additional £15 delivery charge, regardless of order value, including orders that qualify for free standard delivery.

Please check the delivery charges displayed at checkout before completing your order. If you have any questions about delivery costs or available delivery options, please contact our team, who will be happy to help.